For the second day in a row, I can't get through to Apple's "customer service" on the phone. This time, however, I'm allowed to punch a bunch of numbers into the phone before I'm told that nobody will talk to me.
I know what you're going to say. I should blame AT&T or something, but the buck stops with Apple. Their planning is, let's face it, about on a par with BP's.
If a fiasco like this happened to Microsoft, people would be going medieval on them.